Our Team

Building an in-house training team takes time, money and several different specialists. To set up training for a new operation, you'd typically need an instructional designer, an e-learning developer and someone who can set up and manage an LMS. Hiring, onboarding and retaining those roles can take months, often before your first cohort has even started.

A fractional L&D team gives you all of those skills from day one, without the hiring, management or long-term payroll. You get:

• Speed. We can start setting up your training academy and courses straight away, so training is ready when your agents are.

• A full team, not one hire. Instructional design, e-learning development, LMS setup and readiness tracking come together in one engagement.

• Flexible support. Bring us in for a single project, a new client account or ongoing support, and scale up or down as your operation grows.

• Local knowledge. We're based in Cebu and understand Philippine workplaces, which helps foreign owners avoid costly early mistakes.

• Predictable costs. Every engagement has a fixed, agreed scope and price, with no recruitment fees, benefits or turnover costs.

• Something your team keeps. We hand over the academy, courses, templates and documentation, so your own trainers can take over whenever you're ready.

An in-house team makes sense once your operation is large and stable enough to need full-time training staff. Until then, a fractional team gets your training system built and running, and when you do hire, your new team starts with a working system instead of a blank page.

Wave Learning Studio builds training systems for BPOs, offshore teams and foreign-owned companies launching or scaling operations in the Philippines. Our three core services are e-learning development and instructional design, training academy and LMS setup, and new account ramp-up with agent readiness tracking. Every project includes quality assurance, deployment and a full handover to your team.

That depends on where your operation is right now.

If you're launching a new site and need somewhere to train and track agents, start with Training Academy & LMS Setup. If you already have training materials such as slide decks, classroom sessions, SOPs or client process guides, E-Learning Development & Instructional Design turns them into LMS-ready courses. If you've just won a client account and need agents ready by go-live, New Account Ramp-Up builds the pathway and readiness tracking to get there.

Many clients combine services, for example setting up an academy and converting their existing training at the same time. We start by understanding your operation, your agents, your client requirements and your timeline, then recommend the right combination.

Yes. As part of any service, we can train your LMS administrators and prepare your trainers and team leads to run the system after handover. For programmes that include facilitated sessions, we also offer virtual or on-site Train-the-Trainer support.

If you'd prefer ongoing help, we can stay on after launch to manage your platform, update courses and report on agent readiness.

Yes. Much of our work is with foreign owners setting up or expanding operations in the Philippines, as well as overseas businesses building offshore teams here. We work remotely and across time zones, and we bring first-hand knowledge of Philippine workplaces and how Filipino teams learn and work.

Yes, and that's the ideal time to start. Setting up your academy, learning paths and core courses before your first cohort arrives means agents begin training on day one instead of waiting for materials to be built. The earlier we start, the more of your training system can be ready at launch.

Fees depend on the service, the number of courses, the level of interactivity, technology requirements and the support you need after launch.

All Wave services are priced and billed in Philippine pesos (PHP). For overseas clients, the PHP project fee is also shown in US dollars (USD) using the current exchange rate published on XE.com, rounded up to the nearest whole US dollar at the time specified in the proposal or invoice.

All published professional-service fees are inclusive of applicable taxes. Third-party expenses, such as LMS subscriptions, software licences, hosting, domain registration, travel, voice-over or external specialist costs, are identified separately where required.

Wave Learning Studio is a registered and compliant Philippine business. We provide official invoices and issue receipts for all payments received.

Every engagement is confirmed through a written proposal or Statement of Work outlining the final scope, deliverables, schedule, payment milestones, billing currency and any third-party costs.

Every engagement begins with a written proposal or Statement of Work confirming the scope, deliverables, schedule, responsibilities, review periods, technology requirements and final fee.

Depending on the service, projects generally take between four and twenty weeks, followed by one to four weeks of post-launch support. A course conversion project is at the shorter end, while a full academy setup or multi-course ramp-up system takes longer.

Projects typically move through discovery and planning, design and prototyping, development, quality assurance, deployment, and handover to your team.

Fees are paid in milestone-based instalments linked to key stages of the project, from commencement through deployment and the end of post-launch support.

Wave is tool-agnostic. We scope and recommend the most appropriate authoring tool based on the learning need, intended audience, level of interactivity, delivery environment, technical requirements, and the client’s ability to maintain the programme after handover.

We do not choose a platform simply because it is familiar or popular. We care about the impact of the learning and select the tools that best support the intended outcomes.

Courses can be prepared for LMS or platform deployment, including SCORM-ready publishing where required. Editable source files or platform access are provided where technically supported and included in the agreed scope.

Yes. As part of any service, we can train your LMS administrators and prepare your trainers and team leads to run the system after handover. For programmes that include facilitated sessions, we also offer virtual or on-site Train-the-Trainer support.

If you'd prefer ongoing help, we can stay on after launch to manage your platform, update courses and report on agent readiness.

You do. Once the project is complete and paid for, the courses, templates, academy and source files agreed in the proposal belong to your organisation. We hand everything over with documentation and administrator training, so your team can run, update and expand the training without depending on us.

Third-party platforms and licences, such as your LMS subscription or authoring tool account, remain under your own account and the provider's terms.